CharlaViva
Something not working, or a question about your subscription? Email support@charlaviva.com and a person will reply — usually within one working day.
Level 3 is billed by Apple, so cancelling and refunds are handled in your Apple ID settings rather than in the app: manage your subscriptions. Cancelling stops the next renewal and you keep access until the period ends. Levels 1 and 2 stay free either way.
Changed phone, or reinstalled? Open Settings → Restore Purchases while signed into the same Apple ID.
CharlaViva speaks using the voices installed on your device, not audio files it ships. If nothing is spoken, check Settings → Voice audio is on, then that your device has a Spanish voice installed — on iOS that is Settings → Accessibility → Spoken Content → Voices. Where no Spanish voice exists, audio is silent rather than broken.
Pronunciation scoring needs microphone and speech-recognition permission. If you declined either, iOS will not ask again — re-enable them in Settings → CharlaViva. Scoring is deliberately blind to which Spanish-speaking accent you have; it tells you whether you would have been understood, not whether you sound like a particular country.
Progress is stored on your device and never sent to us, which means clearing the app’s data or deleting the app erases it. Export a backup from Settings → Export backup now and then, and import it on the new device.
It does. The AI conversation partner runs on a server, so it is the one feature that cannot work offline. The lessons, the scripted dialogues and the Phrasebook all work with no signal.